Electric bicycle warranty policy
We stand behind the quality of our electric bicycles. Review the coverage below and contact our support team with any questions.
| Category | Component | Warranty period | Notes |
|---|---|---|---|
| Frame | Main frame | 2 years | Manufacturing defects |
| Electrical | Motor and battery | 1 years | Parts and labor |
| Cycle parts | Fork, brakes and drivetrain | 6 MONTHS | Normal wear excluded |
| Accessories | Included accessories | 6 MONTHS | See product terms |
Exceptions
Coverage excludes misuse, accidents, unauthorized modifications, and normal wear.
Services, parts and customer support
Our support team will assess eligible claims and coordinate approved service or replacement parts.
Do-it-yourself repairs
Use approved parts and follow service instructions. Contact us before warranty work.
Repairs outside the warranty
Paid repair options may be available after inspection and approval.
Shipping damage
Inspect deliveries promptly and contact us with photos of shipping damage.
Credit card chargebacks
Please contact our support team first so we can help resolve concerns.
Claims process
Provide order details, proof of purchase, an issue description, and photos.
Legal disclaimer
This policy is subject to applicable law and does not limit non-waivable rights.
Contact information
If you have any confusion, feel free to contact us at support@keloma-ebike.com